Dear Students,
CTI prides itself in providing quality training and
assessment services to its students. In 2022 CTI is focussing on its
culture and operations by implementing improvement strategies, upgrading our
systems and reviewing our processes to ensure we continue to provide you with the best possible
experience that we can.
We know we are not perfect, and we know we have a lot of work to do , our team is committed to this, and we are all working together to achieve our goals.
A massive thank you to the 190+ students who provided their feedback in February/March. Your feedback and contribution to our organisation is invaluable and very much appreciated. There was a lot of interesting data revealed in that process. The CTI management team has been looking into it very closely and has already taken some actions and will continue to look at more over the year's duration.
During this process, we ask you to please be patient with us.
You may experience minor disruptions to classes, and you may see things change
in front of your eyes, other items may take several months or even years to
develop and change. We want you to know, that we hear you and we are working hard to
make your experience the best we can.
Here are some examples of what we are doing:
- Our academic teams are currently undertaking professional development programs. This includes internal training sessions (delivery and assessment), validation and moderation activities, trainer evaluations and industry engagement and currency activities.
- CTI has created a working group to investigate our resources and assessments. We understand that in some courses there are issues, and we are working on those.
- Assessment contextualisation – Our teams are working with the Quality Assurance Manager to identify the complexity and size of the current assessments and create a strategy to adjust.
- System and workflow review – we are looking at each of our processes during the student experience and will be looking to use innovation and technology to improve our administrative tasks and try to reduce the burden on our students and agents.
To close out any improvement program we need to follow up on the strategies and actions and gain feedback and data from our stakeholders periodically. We will be undertaking the feedback process quarterly as per normal. It’s not all about the negative, we’d also love to hear about your positive experiences and know what we are doing right. This is just as important to developing quality operations.