Dear Students,
A significant cyber incident has occurred within Medibank Private which has affected international students studying in Australia who have overseas student health cover policies with Medibank Private or the Australian Health Management Group Pty Ltd (ahm) which is a Medibank Private Ltd subsidiary.
This is an evolving situation; however Medibank’s cybercrime investigation has now established that its international student customers’ personal data and significant amounts of health claims data were accessed.
Medibank has established specialised teams to help customers who receive scam threats. Customers should send any suspicious emails or texts to scaminvestigations@medibank.com.au or scaminvestigations@ahm.com.au.
International students can contact Medibank by phone on 134 148 (+61 3 9862 1095 if calling from outside Australia) or can keep informed on the latest updates on Medibank’s information page.
Please refer to the attached pdf for further information on support from the Australian Government and Medibank to such students.
Should you have any further queries, please reach out to the numbers mentioned above and within the pdf as well as any of the CTI staff.
CTI Student Services